A coalition of European consumer organizations has filed a formal complaint against seven major low-cost airlines, accusing them of charging illegal fees for standard-size hand luggage. The complaint, led by the Norwegian Consumer Council (Forbrukerrådet) and coordinated by the umbrella group BEUC, has been submitted to the European Commission and the Consumer Protection Cooperation Network (CPC).
Airlines under scrutiny for charging extra fees on standard carry-on bags
The complaint targets Norwegian, EasyJet, Ryanair, Transavia, Volotea, Vueling, and Wizz Air. These carriers are alleged to impose charges on cabin baggage that should legally be included in the ticket price, as per a 2014 ruling by the European Court of Justice. That decision established that passengers have the right to bring a carry-on bag aboard, provided it complies with reasonable size, weight, and security requirements.
Forbrukerrådet director Inger Lise Blyverket emphasized to NRK: “Charging extra for standard hand luggage is contrary to current European regulations and must be stopped.” The organizations are now demanding a thorough EU-wide investigation into the commercial practices of the implicated airlines.
Norwegian defends its baggage policy
Norwegian maintains that its baggage rules are within the scope of EU law. “We are committed to offering safe and affordable travel. Our baggage policy reflects this and is essential for managing onboard space, ensuring safety, and maintaining punctuality,” said Eline Hyggen Skari, Norwegian’s head of press.
According to the airline, passengers with a LowFare ticket are allowed to bring a small under-seat bag (maximum 30x20x38 cm and 10 kg) free of charge. A tax-free shopping bag is also permitted in addition to the personal item. Norwegian argues that this model allows customers to avoid paying for baggage when unnecessary.
Calls for clear EU definitions and industry-wide regulation
Blyverket argues the issue extends beyond the seven companies listed in the complaint. “Other airlines also engage in this practice. That’s why we’re urging authorities to investigate across the industry, so all companies are clear on the rules and compliant with the law.”
The coalition is asking the European Commission to define clear criteria for what constitutes reasonable size and weight for cabin luggage, to prevent further disputes and protect passengers from unfair charges.
The formal complaint is backed by 16 consumer rights organizations from across Europe, including groups from Germany, France, Spain, Poland, the Netherlands, Portugal, Greece, Malta, and Cyprus.
In a related case, Spain’s OCU previously lodged a national complaint that resulted in five airlines being fined a total of €179 million.
As scrutiny of budget airline practices grows, the outcome of this EU-level complaint could have far-reaching consequences for consumer rights in air travel.
